Surgeries normally run from 8.30am to 5.30pm, however, as a result of the COVID-19 pandemic and in keeping with Scottish Government guidance we are currently operating a telephone triage system. You will be asked for details of the condition and a contact telephone number by reception staff. A GP or Advanced Nurse Practitioner (ANP) will call you back to discuss you symptoms and they will decide if you require to be seen at the practice or will offer advice on the telephone.
Please do not present at the reception desk unless you have been asked to attend by a GP or Advanced Nurse Practitioner. The reception staff are following the instructions of the GP partners. If it is a medical emergency such as chest pain, stroke or haemorrhage you should call "999"
Remember the phone lines will be busiest from 8.30am to 10am, but we do try to deal with requests as quickly as possible.
Reception staff will ask for the reason you are requesting an appointment, please help them by giving as much information as you can. This is to ensure you get the right appointment at the right time with the right person. We now have an Advanced Physiotherapist in the practice who can see patients for musculoskeletal problems, a Pharmacist who can deal with medication queries and review chronic disease conditions and other allied health professionals that patients can be directed to. The GPs are asking that you answer all the reception staff questions, they are designed to help everyone by allowing GPs to prioritise the most urgent cases that day.
You may be asked to send in photos of the condition and the receptionist or clinician will give you this address. This email address is only for images requested by staff and is not for medical advice or request. Anyone seeking medical advice should call the practice on 01475 674545.
You can help by:
- Answering the reception staff questions as accurately as possible
- Being on time for your appointment
- Letting us know as far in advance as possible if you need to cancel
- Calling for a home visit or urgent appointment before 10.30am
- Ringing for a repeat prescription after 10am and before 4pm
- Ringing for the results of tests between 2.30pm and 4.30pm
As you are aware the peak time for our telephone system is first thing in the morning. We do have many reception staff answering the telephone and we do try to deal with calls as quickly as possible. We would, therefore, ask that you call after 10am if you are calling regarding repeat prescription. This helps to make it easier for those trying to book appointments for that day. We appreciate the co-operation of our patients with this request.
If a language interpreter or sign language interpreter is required, please let our Reception Staff know when booking your appointment and we will ensure provision is made for this.